Terrible Service Vs Brilliant Service Recovery

Service Recovery - GRT and Novotel

Contrasting experiences in two well known hotel chains led to this blogpost about service recovery. Customer service is a topic close to my heart :).

Expensive Lounge lessons

In Aug 2019, we got ourselves an Amex card that came with a free Priority Pass card. I have had an American Express card since 2002 and I will never stop being a customer of Amex as long as I live – they are my benchmark for customer service and I don’t have a single … Read more

Zomato, Domino’s, Indigo & Urban Clap – Who do you serve?

On Diwali day, I had written a blog about junk food and as it always happens, we decided to eat Pizzas for lunch the very next day!! We got onto our trusted “Zomato” food ordering app and ordered pizzas from Domino’s. As soon as I completed the payment, I got a pop-up message saying the … Read more

Faceless Facebook

The king of social media “Facebook” is faceless !! I have been on Facebook since 2009, and an active user since 2012. I probably started being an even more active user from 2015 onwards because we started our ShikshaDaan Yatra and the new ShikshaDaan website got launched which tracked our Yatra using the “Facebook” check-in … Read more