Why AMEX will Never be Ex

AMEX cards

Basis our personal experiences with AMEX, as a customer I have highlighted the factors that have contributed to our becoming die-hard fans.

Expensive Lounge lessons

In Aug 2019, we got ourselves an Amex card that came with a free Priority Pass card. I have had an American Express card since 2002 and I will never stop being a customer of Amex as long as I live – they are my benchmark for customer service and I don’t have a single … Read more

Zomato, Domino’s, Indigo & Urban Clap – Who do you serve?

On Diwali day, I had written a blog about junk food and as it always happens, we decided to eat Pizzas for lunch the very next day!! We got onto our trusted “Zomato” food ordering app and ordered pizzas from Domino’s. As soon as I completed the payment, I got a pop-up message saying the … Read more

Faceless Facebook

The king of social media “Facebook” is faceless !! I have been on Facebook since 2009, and an active user since 2012. I probably started being an even more active user from 2015 onwards because we started our ShikshaDaan Yatra and the new ShikshaDaan website got launched which tracked our Yatra using the “Facebook” check-in … Read more

The disconnected organisations…

Over the last couple of weeks I have had to face the consequences of two organisations functioning in a disconnected way, for whom I was a customer until recently. First, Future Generali India with whom we had insured our Skoda Yeti. The Yeti became a total loss vehicle in the Chennai floods of December 2015. … Read more