A Sure Shot Way to Lose Customers !!

Customers Experience

Lose Customers by making the incentive better as the due date gets closer, so that the “early” paying customer feels like a fool. Club Mahindra has perfected this method :(.

Expensive Lounge lessons

In Aug 2019, we got ourselves an Amex card that came with a free Priority Pass card. I have had an American Express card since 2002 and I will never stop being a customer of Amex as long as I live – they are my benchmark for customer service and I don’t have a single … Read more

Zomato, Domino’s, Indigo & Urban Clap – Who do you serve?

On Diwali day, I had written a blog about junk food and as it always happens, we decided to eat Pizzas for lunch the very next day!! We got onto our trusted “Zomato” food ordering app and ordered pizzas from Domino’s. As soon as I completed the payment, I got a pop-up message saying the … Read more

The Mango boys are back!

We met them first in 2013 when we were in Bangalore and since then, they have become fast friends of ours. Every year when the Mango season begins, and they setup their stall, I get a call from them asking me when we are coming over. Read about them here – The Mango people. We never managed … Read more

Faceless Facebook

The king of social media “Facebook” is faceless !! I have been on Facebook since 2009, and an active user since 2012. I probably started being an even more active user from 2015 onwards because we started our ShikshaDaan Yatra and the new ShikshaDaan website got launched which tracked our Yatra using the “Facebook” check-in … Read more