Terrible Service Vs Brilliant Service Recovery
Contrasting experiences in two well known hotel chains led to this blogpost about service recovery. Customer service is a topic close to my heart :).
Customer Service
A Sure Shot Way to Lose Customers !!
Lose Customers by making the incentive better as the due date gets closer, so that the “early” paying customer feels like a fool. Club Mahindra has perfected this method :(.
Amazon Delivery – Precautions !
Please read this post to understand some of the precautions that you must take while receiving products through Amazon Delivery.
Why AMEX will Never be Ex
Basis our personal experiences with AMEX, as a customer I have highlighted the factors that have contributed to our becoming die-hard fans.
Expensive Lounge lessons
In Aug 2019, we got ourselves an Amex card that came with a free Priority Pass card. I have had an American Express card since 2002 and I will never stop being a customer of Amex as long as I live – they are my benchmark for customer service and I don’t have a single … Read more
Zomato, Domino’s, Indigo & Urban Clap – Who do you serve?
On Diwali day, I had written a blog about junk food and as it always happens, we decided to eat Pizzas for lunch the very next day!! We got onto our trusted “Zomato” food ordering app and ordered pizzas from Domino’s. As soon as I completed the payment, I got a pop-up message saying the … Read more
Do it like “Pure-it”
We had bought the tiny 14 litre “Pure-it” water filter a couple of years back when I learnt during my yoga classes that its not safe to drink RO water as reverse osmosis makes the water acidic. Now that has been proven with every RO company launching jugs that turn water alkaline !!! So spend … Read more
A Dose of Reality – Why I love Amazon
Yesterday I ordered a book on Amazon.com. I am a customer of the US Amazon store since 2006 and while I bought the Kindle when it was launched for India in Oct 2009, Krishnan and I moved to the Kindle app on the iPad for our reading fix. We haven’t bought more than 10 books … Read more
The Mango boys are back!
We met them first in 2013 when we were in Bangalore and since then, they have become fast friends of ours. Every year when the Mango season begins, and they setup their stall, I get a call from them asking me when we are coming over. Read about them here – The Mango people. We never managed … Read more
Faceless Facebook
The king of social media “Facebook” is faceless !! I have been on Facebook since 2009, and an active user since 2012. I probably started being an even more active user from 2015 onwards because we started our ShikshaDaan Yatra and the new ShikshaDaan website got launched which tracked our Yatra using the “Facebook” check-in … Read more