Focus for Success
Success comes with a laser sharp focus on priorities.. distractions and multitasking don’t help. Learn to Focus like Arjuna :).
Corporate Musings
Sharing our experiences and insights from the corporate world ! Between Krishnan and I, we have 55+ years of corporate experience.
What Right Leadership Does !
Right leadership matters! Have taken two PSUs as an example, HCL and BRO. Their turnaround under the Modi Govt, is truly inspiring.
Being Punctual – Is It Important ?
Punctuality is a virtue .. Being punctual simply tells people that you value their time and its the best sign of respect for the other person.
Customer Service – Indian Style
The Indian style customer service is totally relationship oriented…store owners become like extended family and go to any lengths to bring you your favourite stuff.
The Zeigarnik Effect
An interesting article that a cousin of mine sent regarding the Zeigarnik Effect. Basically, the human mind remembers unfinished activities !
A Fragrant Discovery – Naivedya Cup Sambrani
A short stop at Mysuru to meet Krishnan’s batchmate Suresh ended up being a fragrant discovery of Cycle brand agarbattis and Sambrani cups. Amazing background story. Do read.
Terrible Service Vs Brilliant Service Recovery
Contrasting experiences in two well known hotel chains led to this blogpost about service recovery. Customer service is a topic close to my heart :).
Cut Your Losses !
Cut Your Losses ! We learnt this important lesson from Mr. Ramakrishnan way back in 1996. Got a chance to re-meet him on Republic Day and thank him again.
Osho on Each Day being a Holiday
Osho says “To me, every day is a holiday. If you love whatsoever you are doing, you are never tired of it;” Now, do you need a holiday ?
Selfie, Studio, Passport Pics and Appraisals
A fun way to understand the 360 Degree tool used in appraisals …. a powerful tool if used well and a dangerous one if misused.