As many of my friends know, I am now cooking almost exclusively the OPOS way. OPOS (One Pot One Shot) […]
Archive for ‘Corporate musings’
Why failure is good …
At the end of May this year the results of the 12th CBSE board exams were announced. This year nearly […]
Customer Service – handling death
In the morning today, I got a call from Club Mahindra. The gentleman said he was calling from the Head […]
Misplaced Priorities !!
On May 10th a 23 year old Army officer was shot dead by terrorists in Kashmir when he was off […]
Forethought helps in going the extra mile
As part of our ShikshaDaan Yatra, we went to Vizag on May 14th. We had booked ourselves at Hotel Green […]
Hiring mistakes are expensive !
For the past 15 days, we have been experimenting with hiring a cook who can double up as a full […]
Service recovery is possible!!
Yesterday, we took a Jet Airways flight to return to Chennai from Indore. It happened to be a hopping flight, […]
Celebrity Experience or Customer Experience ?
I have been a Big Basketeer long before Shah Rukh Khan became one… and its anyway quite a stretch to […]
Trust, but verify !
On Jan 26th, we started our drive from Gurgaon to come to Chennai. As always on the first day, we […]
Who should be a mentor or coach?
This is a leadership lesson of what not to do rather than what to do. There is a huge surge […]