Customer Service – Indian Style
The Indian style customer service is totally relationship oriented…store owners become like extended family and go to any lengths to bring you your favourite stuff.
Corporate Musings
Sharing our experiences and insights from the corporate world ! Between Krishnan and I, we have 55+ years of corporate experience.
The Zeigarnik Effect
An interesting article that a cousin of mine sent regarding the Zeigarnik Effect. Basically, the human mind remembers unfinished activities !
A Fragrant Discovery – Naivedya Cup Sambrani
A short stop at Mysuru to meet Krishnan’s batchmate Suresh ended up being a fragrant discovery of Cycle brand agarbattis and Sambrani cups. Amazing background story. Do read.
Terrible Service Vs Brilliant Service Recovery
Contrasting experiences in two well known hotel chains led to this blogpost about service recovery. Customer service is a topic close to my heart :).
Cut Your Losses !
Cut Your Losses ! We learnt this important lesson from Mr. Ramakrishnan way back in 1996. Got a chance to re-meet him on Republic Day and thank him again.
Osho on Each Day being a Holiday
Osho says “To me, every day is a holiday. If you love whatsoever you are doing, you are never tired of it;” Now, do you need a holiday ?
Selfie, Studio, Passport Pics and Appraisals
A fun way to understand the 360 Degree tool used in appraisals …. a powerful tool if used well and a dangerous one if misused.
Tech Body Balance Vs Work Life Balance
As the number of tech devices increase, and phones become smarter, its time to think of Tech Body Balance !
Spot the Work Shirker !
There are typical traits of a work shirker. Use this blog post to identify these characters in your teams and pull them up or put them out !!
Guru Gopi – A True Legend
Do read the blog to know why Pullela Gopichand or Guru Gopi is a true legend besides being one of Badminton’s greats. 🙏🏿