Customer Service – Indian Style
The Indian style customer service is totally relationship oriented…store owners become like extended family and go to any lengths to bring you your favourite stuff.
This blog is our space to write about our thoughts, views and notes about our travels. Osho owned 90 Rolls Royces while being a Sanyasi ….. The so-felt contradiction is very fascinating and hence the name !
Sharing our experiences and insights from the corporate world ! Between Krishnan and I, we have 55+ years of corporate experience.
The Indian style customer service is totally relationship oriented…store owners become like extended family and go to any lengths to bring you your favourite stuff.
An interesting article that a cousin of mine sent regarding the Zeigarnik Effect. Basically, the human mind remembers unfinished activities !
A short stop at Mysuru to meet Krishnan’s batchmate Suresh ended up being a fragrant discovery of Cycle brand agarbattis and Sambrani cups. Amazing background story. Do read.
Contrasting experiences in two well known hotel chains led to this blogpost about service recovery. Customer service is a topic close to my heart :).
Cut Your Losses ! We learnt this important lesson from Mr. Ramakrishnan way back in 1996. Got a chance to re-meet him on Republic Day and thank him again.
Osho says “To me, every day is a holiday. If you love whatsoever you are doing, you are never tired of it;” Now, do you need a holiday ?
A fun way to understand the 360 Degree tool used in appraisals …. a powerful tool if used well and a dangerous one if misused.
As the number of tech devices increase, and phones become smarter, its time to think of Tech Body Balance !
There are typical traits of a work shirker. Use this blog post to identify these characters in your teams and pull them up or put them out !!
Do read the blog to know why Pullela Gopichand or Guru Gopi is a true legend besides being one of Badminton’s greats. 🙏🏿