Faceless Facebook

The king of social media “Facebook” is faceless !! I have been on Facebook since 2009, and an active user since 2012. I probably started being an even more active user from 2015 onwards because we started our ShikshaDaan Yatra and the new ShikshaDaan website got launched which tracked our Yatra using the “Facebook” check-in … Read more

The curious cases of Netmeds and Safecart 

In Dec 2015, when we got stranded in the Chennai Floods, Mom ran out of her BP medicine. We tried several medical shops but they didn’t have that particular medicine which she had the prescription for. Finally, I decided to order online. Logged onto the Netmeds website, and gave my aunt’s address as the delivery … Read more

The disconnected organisations…

Over the last couple of weeks I have had to face the consequences of two organisations functioning in a disconnected way, for whom I was a customer until recently. First, Future Generali India with whom we had insured our Skoda Yeti. The Yeti became a total loss vehicle in the Chennai floods of December 2015. … Read more

2% service charge – another victim

Anuj Srivastava, am bringing back the discussion that you started on Facebook almost a couple of months back. Yesterday, we got the Yeti serviced by Gurudev Motors in Chennai at their Arumbakkam service centre. First, the service coordinator never called us back to confirm when we should collect the car. Then, Krishnan called him when … Read more

Foolproof = Customerproof; Fool = Customer

Yesterday Krishnan wanted to download the ShikshaDaan bank statements for a couple of months, so he logged onto the Kotak Bank online portal. The portal prompted him to change his password and he did. Just when he entered the new password, twice, as asked the internet connection broke and the screen froze on that page. … Read more