A Sure Shot Way to Lose Customers !!

Customers Experience

Lose Customers by making the incentive better as the due date gets closer, so that the “early” paying customer feels like a fool. Club Mahindra has perfected this method :(.

Why the constant followup, Mr. Mahindra ??

We have been members of Club Mahindra since 2006. In fact in 2006, the Club Mahindra Delhi office didn’t collect all our EMIs and I followed up with them to pay. The last EMI was collected in 2008 after I wrote an email to Mr. Anand Mahindra !! The above information is to provide context … Read more

A Tamilian from Coimbatore and the rolling hills of Naldehra

We reached Club Mahindra, Naldehra yesterday. It took us an hour and 45 minutes to do the 50 kms from Club Mahindra, Kandaghat. We came through Shimla and infact crossed Hotel Peterhof that we had stayed at in 2015. The traffic police was out in full force to manage the continuous stream of vehicles in … Read more

Underestimation of effort – Bangalore to Munnar

We started from Arun and Vidya’s in Bangalore at 5.10 am. For the first time we could drive at 80 kmph in Bangalore and were able to enjoy empty roads. We got onto the elevated express way very quickly but not without getting a super jolt while crossing the underpass at the Madiwala junction. There … Read more

Service business is for the service minded

I have a serious question for Mr. Anand Mahindra, a man I deeply admire and look upto for his business acumen and integrity. Mr. Mahindra might not remember but I asked him the same question 10 years back on email since at that time I didn’t blog and Twitter had not arrived ! The question … Read more