A Sure Shot Way to Lose Customers !!
Lose Customers by making the incentive better as the due date gets closer, so that the “early” paying customer feels like a fool. Club Mahindra has perfected this method :(.
followup
Followup – the biggest NVA in life
Two days back I was reviewing the quality projects in flight and for one particular project, I commented to Allwyn, “please followup on that one” and then it dawned on me ….. “Follow-up is the single largest non-value added work”. I told Allwyn, followup must be 70% of all the work we do and he … Read more
Phew !! Finally it arrived
My debit card was to be renewed. When I got the first message that the card had been dispatched, I told Krishnan and mom to expect it soon at home, since I had updated the Bangalore address, wrong assumption. The bank account aligned to the card still had my Pizza Corner address as the office … Read more