Listening – the first skill required for customer service

We are in Pune since Feb 28th and the fresh sugarcane juice that’s available in every nook and corner of this city is something that we both love. We try and drink atleast a cup of fresh juice everyday. As soon as we step out of the Airbnb that we are staying at, there is … Read more

Zomato, Domino’s, Indigo & Urban Clap – Who do you serve?

On Diwali day, I had written a blog about junk food and as it always happens, we decided to eat Pizzas for lunch the very next day!! We got onto our trusted “Zomato” food ordering app and ordered pizzas from Domino’s. As soon as I completed the payment, I got a pop-up message saying the … Read more

Are you here with the solution or are you part of the problem?

Long back, when I used to run our book shop in Chennai, I remember having posters from Archies with the above content. And it has made me think several times. One specific incident with one of my friends (who is no more) that I recall distinctly is the one when I asked him as to … Read more

Faceless Facebook

The king of social media “Facebook” is faceless !! I have been on Facebook since 2009, and an active user since 2012. I probably started being an even more active user from 2015 onwards because we started our ShikshaDaan Yatra and the new ShikshaDaan website got launched which tracked our Yatra using the “Facebook” check-in … Read more