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This blog is our space to write about our thoughts, views and notes about our travels. Osho owned 90 Rolls Royces while being a Sanyasi …. The so-felt contradiction is very fascinating and hence the name !

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recovery

A Dose of Reality – Why I love Amazon

October 30, 2017 by Bindu & Krishnan

Yesterday I ordered a book on Amazon.com. I am a customer of the US Amazon store since 2006 and while I bought the Kindle when it was launched for India in Oct 2009, Krishnan and I moved to the Kindle app on the iPad for our reading fix. We haven’t bought more than 10 books … Read more

Categories Corporate Musings Tags Amazon, Customer Service, Kindle, loyalty, recovery, Work Leave a comment

Service recovery is possible!!

April 1, 2017 by Bindu & Krishnan

Yesterday, we took a Jet Airways flight to return to Chennai from Indore. It happened to be a hopping flight, so we were on the plane for nearly four hours. One of the crew members (probably the team leader) was the same person who was on the flight when we went to Indore. Things started … Read more

Categories Corporate Musings Tags Jet Airways, recovery, service, Travel 3 Comments

Responsiveness has a new synonym

October 4, 2016 by Bindu & Krishnan

I have been part of the service industry all my life and service recovery is almost second nature to a service professional, because things WILL go wrong when human beings are involved. Services are offered by human beings and things do go wrong, however great the systems and processes are. We decided to visit Laos this … Read more

Categories Corporate Musings Tags recovery, responsiveness, service, silence 2 Comments

Hollow words of solace …

April 25, 2016 by Bindu & Krishnan

Everyone, please pray for our dear friend Alam. He needs your wishes and prayers to get well soon.

Categories Disturbed Ramblings Tags best wishes, Health, Prayers, recovery Leave a comment
Bindu & Krishnan

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