Yesterday I ordered a book on Amazon.com. I am a customer of the US Amazon store since 2006 and while I bought the Kindle when it was launched for India in Oct 2009, Krishnan and I moved to the Kindle app on the iPad for our reading fix. We haven’t bought more than 10 books … Read more
Yesterday, we took a Jet Airways flight to return to Chennai from Indore. It happened to be a hopping flight, so we were on the plane for nearly four hours. One of the crew members (probably the team leader) was the same person who was on the flight when we went to Indore. Things started … Read more
I have been part of the service industry all my life and service recovery is almost second nature to a service professional, because things WILL go wrong when human beings are involved. Services are offered by human beings and things do go wrong, however great the systems and processes are. We decided to visit Laos this … Read more
Everyone, please pray for our dear friend Alam. He needs your wishes and prayers to get well soon.