Why AMEX will Never be Ex

AMEX cards

Basis our personal experiences with AMEX, as a customer I have highlighted the factors that have contributed to our becoming die-hard fans.

Expensive Lounge lessons

In Aug 2019, we got ourselves an Amex card that came with a free Priority Pass card. I have had an American Express card since 2002 and I will never stop being a customer of Amex as long as I live – they are my benchmark for customer service and I don’t have a single … Read more Expensive Lounge lessons

A good day that dipped and then got better !

In the morning today, I called the AMEX call centre as I wanted to convert one of my charges into EMI’s. I got to speak to Raman and just like every colleague of his that I have spoken to before, he just made me smile at the end of the call. He gave me the … Read more A good day that dipped and then got better !

Linkedin helps !

I like Linkedin. On three occasions it has helped me solve my problems as a customer. Here are the three incidents – 1. Fenesta …. I am scared to relate the incident even. This happened four years back in 2010 around the same time, July-August. We wanted to change the large window like doors of … Read more Linkedin helps !