Terrible Service Vs Brilliant Service Recovery
Contrasting experiences in two well known hotel chains led to this blogpost about service recovery. Customer service is a topic close to my heart :).
Travel
Friends’ Day Out
Yesterday we spent the day with our dear friends Usha and Rangaraj ! What an absolute fun day it was. A few glimpses 🙂
Tale of Two Airports
Something to complain about two airports – Chennai and Delhi. Chennai’s placement of the toilets and Delhi’s placement of paintings !
On an airplane – after 21 months !
We got onto an airplane – after 21 months ! Jan 2020 was our last trip to Trivandrum for the Lakshadeepam festival at Padmanabhaswamy temple.
Homebound Anniversary 2020
This year we celebrated our anniversary (Sept 7) with Pongal, Dadpe Pohe and Home made Vegan ice cream at home.
Travelling Indian Style ! Virus Proof…
Travelling Maharaja style, with the largest silver objects in the world !!
Coffee from Bolaven Plateau – Laos
While rummaging through the grocery drawer, I found a few packets of this Arabica coffee powder that the hotel in Luang Prabang, Laos had gifted us. For some reason, I had not opened them at all. Just seeing them brought back all the memories of the nice vacation in Laos in 2016. Do read about … Read more
12 Pictures from Indian Roads …
These are in no particular order …
Day 30 – Budapest to Vienna … and back home
Sept 30, 2019 – Budapest, Hungary and Vienna, Austria We had to take the 9 am RejioJet bus from the Kelenfold station to get back to Vienna. We decided to take a Bolt taxi rather than use the metro. We got out early by 7.30 a.m and booked a Bolt taxi. The taxi took a … Read more
Expensive Lounge lessons
In Aug 2019, we got ourselves an Amex card that came with a free Priority Pass card. I have had an American Express card since 2002 and I will never stop being a customer of Amex as long as I live – they are my benchmark for customer service and I don’t have a single … Read more