Terrible Service Vs Brilliant Service Recovery

Service Recovery - GRT and Novotel

Contrasting experiences in two well known hotel chains led to this blogpost about service recovery. Customer service is a topic close to my heart :).

Coffee from Bolaven Plateau – Laos

While rummaging through the grocery drawer, I found a few packets of this Arabica coffee powder that the hotel in Luang Prabang, Laos had gifted us. For some reason, I had not opened them at all. Just seeing them brought back all the memories of the nice vacation in Laos in 2016. Do read about … Read more

Day 30 – Budapest to Vienna … and back home

Sept 30, 2019 – Budapest, Hungary and Vienna, Austria We had to take the 9 am RejioJet bus from the Kelenfold station to get back to Vienna. We decided to take a Bolt taxi rather than use the metro. We got out early by 7.30 a.m and booked a Bolt taxi. The taxi took a … Read more

Expensive Lounge lessons

In Aug 2019, we got ourselves an Amex card that came with a free Priority Pass card. I have had an American Express card since 2002 and I will never stop being a customer of Amex as long as I live – they are my benchmark for customer service and I don’t have a single … Read more