The disconnected organisations…

Over the last couple of weeks I have had to face the consequences of two organisations functioning in a disconnected way, for whom I was a customer until recently. First, Future Generali India with whom we had insured our Skoda Yeti. The Yeti became a total loss vehicle in the Chennai floods of December 2015. … Read more

Whose convenience….time to get back to basics

The other day we had gone to buy groceries from one of the ‘Fresh’ outlets(of the Heitage group) in Chennai, located in Pallikaranai. We were there by about 8.30 am. Within few minutes of being inside, we started feeling stuffy and looked around to see if the air conditioners were switched on. They were not. … Read more