Why AMEX will Never be Ex
Basis our personal experiences with AMEX, as a customer I have highlighted the factors that have contributed to our becoming die-hard fans.
AMEX
Expensive Lounge lessons
In Aug 2019, we got ourselves an Amex card that came with a free Priority Pass card. I have had an American Express card since 2002 and I will never stop being a customer of Amex as long as I live – they are my benchmark for customer service and I don’t have a single … Read more
A good day that dipped and then got better !
In the morning today, I called the AMEX call centre as I wanted to convert one of my charges into EMI’s. I got to speak to Raman and just like every colleague of his that I have spoken to before, he just made me smile at the end of the call. He gave me the … Read more
Makemytrip Mademyday !
As I always book air tickets well in advance, for our September trip I had booked in Dec 2014 :). Was feeling super thrilled that I managed to get a good price. That feeling though got dented a little when the airlines started making schedule changes almost every month since. Finally on April 6th, they … Read more
Linkedin helps !
I like Linkedin. On three occasions it has helped me solve my problems as a customer. Here are the three incidents – 1. Fenesta …. I am scared to relate the incident even. This happened four years back in 2010 around the same time, July-August. We wanted to change the large window like doors of … Read more