This blog is our space to write about our thoughts, views and notes about our travels. Osho owned 90 Rolls Royces while being a Sanyasi …. The so-felt contradiction is very fascinating and hence the name !
Many times, people assume that great customer service will keep customers happy and focus all their time in training their customer service executives. Yes, the customer service team faces the customer so they need to be well trained and can make a mess of the customer interaction or really delight the customer. But the real … Read more
The other day we had gone to buy groceries from one of the ‘Fresh’ outlets(of the Heitage group) in Chennai, located in Pallikaranai. We were there by about 8.30 am. Within few minutes of being inside, we started feeling stuffy and looked around to see if the air conditioners were switched on. They were not. … Read more
Today morning as we were concluding our walk, we went to the main road in Dr. A S Rao Nagar to buy some fruits. The first fruit cart guy had bananas and they were my favourite variety – “Rasthali”. I asked him how much they were for and wanted six of them from one particular … Read more
I am expecting “a” manager to call me back anytime now … That is, if the process works in ICICI Prudential life Insurance company. For the past several months, I have been getting these innocuous loving “service calls” from ICICI Prudential wanting to service my existing policy. When I ask them what service will they … Read more
Today I felt really sad and very foolish for being a customer in India. In the afternoon, while I was talking to Kumarika wishing her on her birthday, I happened to lookup at the bookshelf and saw that it was about to topple over ! I panicked and Krishnan and I quickly removed the books … Read more
Does this word get you excited, worried, happy, ecstatic, etc etc ? Or does it just wear you off ? It started with Diwali sale as far back as I can remember. Then it became New Year and Christmas sale. Then in the past ten years or so there is “Akshaya tritiya” when you should … Read more