On March 6th, we were having lunch and suddenly Krishnan stood up saying he was feeling uneasy and had pain in his left arm. Even as he asked me to get him a pain killer, he started to sweat profusely. I panicked and told him we are seeing a doctor immediately. As we are in … Read more A Health Scare and 29 years !
Many times, people assume that great customer service will keep customers happy and focus all their time in training their customer service executives. Yes, the customer service team faces the customer so they need to be well trained and can make a mess of the customer interaction or really delight the customer. But the real … Read more Operational Inefficiency = Unhappy customers