The Art And Science Of Customer Empathy In Design Thinking

The Art And Science Of Customer Empathy In Design Thinking

You may be biased but you cannot be blind…

Over the last month or so I have been reading on print and social media, and also watching on television debates and discussions about two important happenings – one, students in JNU and the debate about nationalism, sedition etc., and the other, the World Cultural event of The Art of Living Foundation.  What astonishes and … Read more

Why ShikshaDaan?

There are NGOs and then there are NGOs in India. In fact according to some estimates, there are anywhere between 2 to 3 million NGOs in India. There seems to be a problem of plenty here. A news item in Times of India in the year 2015  had a compelling point to make – India … Read more

Focus N Go !

The word ‘focus’ is an oft repeated one in management and leadership circles and has even become a cliched one. Indeed a few books have been written about the value of being ‘focussed’. If the eighties and nineties were about expansion, scale, scope, diversification etc., for almost a decade now the focus is on ‘focus’.  … Read more

The disconnected organisations…

Over the last couple of weeks I have had to face the consequences of two organisations functioning in a disconnected way, for whom I was a customer until recently. First, Future Generali India with whom we had insured our Skoda Yeti. The Yeti became a total loss vehicle in the Chennai floods of December 2015. … Read more