The Art And Science Of Customer Empathy In Design Thinking
V G Krishnan
Power of doing what you love to do…
Right from my childhood I had a fascination for water. To be in water precisely. But the first time I got into water, I got into deep trouble. I was in my fourth standard. While my uncle’s marriage was going on in a marriage hall, I decided to explore the temple tank that was just … Read more
You may be biased but you cannot be blind…
Over the last month or so I have been reading on print and social media, and also watching on television debates and discussions about two important happenings – one, students in JNU and the debate about nationalism, sedition etc., and the other, the World Cultural event of The Art of Living Foundation. What astonishes and … Read more
Why ShikshaDaan?
There are NGOs and then there are NGOs in India. In fact according to some estimates, there are anywhere between 2 to 3 million NGOs in India. There seems to be a problem of plenty here. A news item in Times of India in the year 2015 had a compelling point to make – India … Read more
Focus N Go !
The word ‘focus’ is an oft repeated one in management and leadership circles and has even become a cliched one. Indeed a few books have been written about the value of being ‘focussed’. If the eighties and nineties were about expansion, scale, scope, diversification etc., for almost a decade now the focus is on ‘focus’. … Read more
The disconnected organisations…
Over the last couple of weeks I have had to face the consequences of two organisations functioning in a disconnected way, for whom I was a customer until recently. First, Future Generali India with whom we had insured our Skoda Yeti. The Yeti became a total loss vehicle in the Chennai floods of December 2015. … Read more
Engineers under-engineer employment :(
I read this news item a couple of days back in Hindustan Times. Am yet to recover from the shock. Disbelief, really. Way back in the seventies, even in the early to mid eighties, if you were a graduate in arts, science or commerce with a first division (above 60%), some decent looks and an … Read more
The burden of ‘follow ups’
Bindu and I started on our ShikshaDaan Yatra almost a year ago. The purpose of the Yatra is to meet with our stakeholders in the higher education space, understand their varying needs and challenges, and come up with a model that can meet our ambitious goals. In these eleven months since we started our Yatra, … Read more
The ‘comparison’ poison…
Right from the moment we are born the comparison starts. He is exactly like his father, she is very much like her mom, while the elder one started to speak within a year, this one is yet to, and so on and so forth. Comparisons happen at all times and from so many angles! Never … Read more